Frequently Asked Questions
What types of senior care products are available?
We specialize in bathroom safety (shower stools, safety rails), mobility aids (rollators, knee walkers), and daily living support like overbed tables.
Are the products certified for international markets?
Yes, all products comply with international standards including ISO 13485, CE, MDR, FDA (USA), and SFDA (Saudi Arabia).
Do you offer customization or OEM services?
Absolutely. We offer logo engraving, custom packaging, color customization, and functional adaptations like adjustable heights or anti-slip coatings.
What is the annual production capacity and lead time?
We produce over 600,000 units annually. Standard lead times are 25-35 days after order confirmation.
How do you ensure compliance with local regulations?
We pre-verify required certifications for your target market and provide all necessary documentation, including test reports and declarations of conformity.
What kind of after-sales support is provided?
We provide a 12-month warranty against manufacturing defects, technical training documentation, and a spare parts supply for over 5 years.